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  1. Account Setup / Email on file
    We will setup your account after we have received payment and we and/or our payment partner(s) have screened the order(s) in case of fraud. It is your responsibility to provide us with an email address which is not @ the domain(s) you are signing up under. If there is ever an abuse issue or we need to contact you, the primary email address on file will be used for this purpose. It is your responsibility to ensure the email address on file is current or up to date at all times. If you have a domain name registered with REDSPIDER, it is your responsibility to ensure that the contact information for your domain account and your actual domain name(s) is correct and up-to-date.REDSPIDER is not responsible for a lapsed registration due to outdated contact information being associated with the domain. If you need to verify or change this information, you should contact our sales team via email. Providing false contact information of any kind may result in the termination of your account. In dedicated server purchases or high risk transactions, it will be necessary to provide government issued identification and possibly a scan of the credit card used for the purchase. If you fail to meet these requirements, the order may be considered fraudulent in nature and be denied.
  2. Ownership
    The credit card holder or owner of the PayPal e-mail address or the one who have original payment receipt on their name which is utilized for payment on the account is designated as the authorized owner of the account.
  3. Ownership Change Policy
    When a new account or domain, as applicable, is registered with or transferred to REDSPIDER or with one of its affiliates, the process requires and results in the creation of the following within the records of REDSPIDER, in association with said new account or domain: i) Name of person registering; ii) email address; iii) user name; iv) password; and, v) associated payment information, such as Visa, Mastercard, etc., Credit Card Number & name thereon, etc.

i- If a person contacts REDSPIDER and claims that he or she is entitled to access to an account, website, or domain registered with REDSPIDER or its affiliate but is without access (for any reason such as but not limited to forgotten password or forgotten user name, data loss or corruption on personal computer, improperly locked out, and so forth),REDSPIDER will give access to the person who acceptably evidences he or she has substantially all of: i) name of the person who originally registered; ii) email address of the person who originally registered; iii) the user name of the person who originally registered, if possible; iv) the associated payment information of the person who registered, such as Visa, Mastercard, etc., Credit Card Number & name thereon, etc. (mandatory); and, v) a photo identification evidencing she or he is the rightful possessor and user of said credit card or payment medium (mandatory). Otherwise, REDSPIDER will not give access and control to a claimant unless REDSPIDER is served with a valid order of a court, agency, or appropriate Internet controlling entity such as Internet Corporation for Assigned Names and Numbers (“ICANN”), TRA (aeDA), requiring REDSPIDER to give such access and control to said claimant or unless there is submitted to REDSPIDER physically in a written statement duly signed by the person who originally registered said account which statement is duly notarized, and in which said originally registering person confirms that said claimant is entitled to access and control of the account (and if whish to change ownership then mention this as well), together with a written notarized statement duly signed by claimant which confirms claimant is entitled to access and control of said account, emails, website and/or domain and has read and agreed to these Terms of Service. Subscriber acknowledges and accepts that the foregoing access and control policies and procedures are the only way that notice(s) can be given and changes can be effected regarding said access and/or control; and, further, that any other changes made directly by Subscriber or by others within the online records of REDSPIDER or of its affiliates shall not be deemed effective to give notice to REDSPIDER or its affiliates of any changes in said access or control.

ii- Subscriber acknowledges and accepts said access and control policy and procedure, agrees not to bring any claim in the form of a lawsuit or otherwise against REDSPIDER arising out of its following said policy and procedure, agrees immediately to dismiss any claim so brought, and hereby releases REDSPIDER from all liability and all claims for damages or any other liability whatsoever that may arise out of REDSPIDER’s following said policy and procedure.

  • Transfers
    Our transfers team will make every effort to help you move your site to us. However, transfers are provided as a courtesy service, and we can not make guarantees regarding the availability, possibility, or time required to complete an account transfer. Each hosting company is configured differently, and some hosting platforms save data in an incompatible or proprietary format, which may make it extremely difficult if not impossible to migrate some or all account data. We will try our best, but in some cases we may be unable to assist you in a transfer of data from an old host.The free transfer services are available for 30 days from your sign up date. Transfers outside of the 30 day free period will incur a charge; please contact a member of the transfers department with specific details to receive a price quote.
  • Dedicated IP Address Allocation
    Any dedicated IP order in addition to ones provided with a hosting package may be subject to IP Justification. Justification practices are subject to change to remain in conformity with policies of American Registry for Internet Numbers (ARIN) and Telecommunication Regularity Authority (TRA). We reserve the right to deny any dedicated IP request based on insufficient justification or current IP utilization.
  • Third Party Providers
    All transactions with third party providers are solely between the visitor and the individual provider. REDSPIDER is not the agent, representative, trustee or fiduciary of you or the third party provider in any transaction.All discounts, promotions and special third party offers may be subject to additional restrictions and limitations by the third party provider. All transactions with third party providers are subject to the terms and conditions under which the provider agrees with you to provide the goods or services. You should confirm the terms of any purchase and/or use of goods or services with the specific provider with whom you are dealing.We do not make any representations or warranties regarding, and are not liable for, the quality, availability, or timeliness of goods or services provided by a third party provider. You undertake all transactions with these providers at your own risk. We do not warrant the accuracy or completeness of any information regarding third party providers.
  • Content
    All services provided by REDSPIDER may only be used for lawful purposes. The laws of United Arab Emirates and United States of America apply.The customer agrees to indemnify and hold harmless REDSPIDER from any claims resulting from the use of our services.The customer agrees to indemnify and hold harmless REDSPIDER from any claims resulting from the use of our services.Use of our services to infringe upon any copyright or trademark is prohibited. This includes but is not limited to unauthorized copying of music, books, photographs, or any other copyrighted work. The offer of sale of any counterfeit merchandise of a trademark holder will result in the immediate termination of your account. Any account found to be in violation of anothers copyright will be expeditiously removed, or access to the material disabled. Any account found to be in repeated violation of copyright laws will be suspended and/or terminated from our hosting. If you believe that your copyright or trademark is being infringed upon, please email abuse@hostingsys.org with the information required. A list of required information may be found http://billing.gulfpayment.com/submitticket.php. If the request is of a licensing issue, we may require further documentation.

Using a shared account as a backup/storage device is not permitted, with the exception of one backup of the same account. Please do not take backups of your backups.

Examples of unacceptable material on all Shared, Cloud servers and all Dedicated servers include:

  1. Topsites
  2. IRC Scripts/Bots
  3. Proxy Scripts/Anonymizers
  4. Pirated Software/Warez
  5. Image Hosting Scripts (similar to Photobucket or Tinypic)
  6. AutoSurf/PTC/PTS/PPC sites
  7. IP Scanners
  8. Bruteforce Programs/Scripts/Applications
  9. Mail Bombers/Spam Scripts
  10. Banner-Ad services (commercial banner ad rotation)
  11. File Dump/Mirror Scripts (similar to rapidshare)
  12. Commercial Audio Streaming (more than one or two streams)
  13. Escrow/Bank Debentures
  14. High-Yield Interest Programs (HYIP) or Related Sites
  15. Investment Sites (FOREX, E-Gold Exchange, Second Life/Linden Exchange, Ponzi, MLM/Pyramid Scheme)
  16. Sale of any controlled substance without prior proof of appropriate permit(s)
  17. Prime Banks Programs
  18. Lottery/Gambling Sites
  19. MUDs/RPGs/PBBGs
  20. Hacker focused sites/archives/programs
  21. Sites promoting illegal activities
  22. Forums and/or websites that distribute or link to warez/pirated/illegal content
  23. Bank Debentures/Bank Debenture Trading Programs
  24. Fraudulent Sites (Including, but not limited to sites listed at aa419.org & escrow-fraud.com)
  25. Push button mail scripts
  26. Broadcast or Streaming of Live Sporting Events (UFC, NASCAR, FIFA, NFL, MLB, NBA, WWE, WWF, etc)
  27. Tell A Friend Scripts
  28. IRCD (irc servers)
  29. IRC Scripts/Bots
  30. Pirated Software/Warez
  31. IP Scanners
  32. Bruteforce Programs/Scripts/Applications
  33. Mail Bombers/spam Scripts
  34. Escrow
  35. High-Yield Interest Programs (HYIP) or Related Sites
  36. Investment Sites (FOREX, E-Gold Exchange, Second Life/Linden Exchange, Ponzi, MLM/Pyramid Scheme)
  37. Sale of any controlled substance without prior proof of appropriate permit(s)
  38. Prime Banks Programs
  39. Lottery/Gambling Sites
  40. Hacker focused sites/archives/programs
  41. Sites promoting illegal activities
  42. Forums and/or websites that distribute or link to warez/pirated/illegal content
  43. Bank Debentures/Bank Debenture Trading Programs
  44. Fraudulent Sites (Including, but not limited to sites listed at aa419.org & escrow-fraud.com)
  45. Mailer Pro
  46. Broadcast or Streaming of Live Sporting Events (UFC, NASCAR, FIFA, NFL, MLB, NBA, WWE, WWF, etc)

REDSPIDER services, including all related equipment, networks and network devices are provided only for authorized customer use. REDSPIDER systems may be monitored for all lawful purposes, including to ensure that use is authorized, for management of the system, to facilitate protection against unauthorized access, and to verify security procedures, survivability, and operational security. During monitoring, information may be examined, recorded, copied and used for authorized purposes. Use of REDSPIDER system(s) constitutes consent to monitoring for these purposes.

Any account found connecting to a third party network or system without authorization from the third party is subject to suspension. Access to networks or systems outside of your direct control must be with expressed written consent from the third party. REDSPIDER may, at its discretion, request and require documentation to prove access to a third party network or system is authorized.

We reserve the right to refuse service to anyone. Any material that, in our judgment, is obscene, threatening, illegal, or violates our terms of service in any manner may be removed from our servers (or otherwise disabled), with or without notice.

Failure to respond to email from our abuse department within 48 hours may result in the suspension or termination of your services. All abuse issues must be dealt with via troubleticket/email and will have a response within 48 hours.

If in doubt regarding the acceptability of your site or service, please contact us at abuse@hostingsys.org and we will be happy to assist you.

Potential harm to minors is strictly forbidden, including but not limited to child pornography or content perceived to be child pornography (Lolita):

Any site found to host child pornography or linking to child pornography will be suspended immediately without notice.

  1. Resellers: we will suspend the site in question and will notify you so you may terminate the account. We will further monitor your activity; more than one infraction of this type may result in the immediate termination of your account.
  2. Direct customers: Your services will be terminated with or without notice.
  3. Violations will be reported to the appropriate law enforcement agency.
  4. t is your responsibility to ensure that scripts/programs installed under your account are secure and permissions of directories are set properly, regardless of installation method. When at all possible, set permissions on most directories to 755 or as restrictive as possible. Users are ultimately responsible for all actions taken under their account. This includes the compromise of credentials such as user name and password. It is required that you use a secure password. If a weak password is used, your account may be suspended until you agree to use a more secure password. Audits may be done to prevent weak passwords from being used. If an audit is performed, and your password is found to be weak, we will notify you and allow time for you to change/update your password.

Tolerance Spam Policy
We take a zero tolerance stance against sending of unsolicited e-mail, bulk emailing, and spam. “Safe lists”, purchased lists, and selling of lists will be treated as spam. Any user who sends out spam will have their account terminated with or without notice. Sites advertised via SPAM (Spamvertised) may not be hosted on our servers. This provision includes, but is not limited to SPAM sent via fax, phone, postal mail, email, instant messaging, or usenet/newsgroups. No organization or entity listed in the ROKSO may be hosted on our servers. Any account which results in our IP space being blacklisted will be immediately suspended and/or terminated. REDSPIDER reserves the right to require changes or disable as necessary any web site, account, database, or other component that does not comply with its established policies, or to make any such modifications in an emergency at its sole discretion. REDSPIDER reserves the right to charge the holder of the account used to send any unsolicited e-mail a cleanup fee or any charges incurred for blacklist removal. This cost of the cleanup fee is entirely at the discretion of REDSPIDER.

Payment Information
You agree to supply appropriate payment for the services received from REDSPIDER, in advance of the time period during which such services are provided. You agree that until and unless you notify REDSPIDER of your desire to cancel any or all services received, those services will be billed on a recurring basis.Cancellations must be done in writing via the cancellation form provided. Once we receive your cancellation and have confirmed all necessary information with you via e-mail, we will inform you in writing (typically email) that your account has been canceled. Your cancellation confirmation will contain a ticket/tracking number in the subject for your reference, and for verification purposes. You should immediately receive an automatic “Your request has been received…” email with a tracking number. An employee will confirm your request (and process your cancellation) shortly thereafter. If you do not hear back from us, or do not receive the automatic confirmation email within a few minutes after submitting your cancellation, please contact us immediately via phone. We require that cancellations of service are done through the online form to (a) confirm your identity, (b) confirm in writing you are prepared for all files/emails to be removed, and (c) document the request. This process reduces the likelihood of mistakes, fraudulent/malicious requests, and ensures you are aware that the files, emails, and account may be removed immediately after a cancellation request is processed.As a client of REDSPIDER, it is your responsibility to ensure that your payment information is up to date, and that all invoices are paid on time. You agree that until and unless you notify REDSPIDER of your desire to cancel any or all services received (by the proper means listed in the appropriate section of the Terms of Service), those services will be billed on a recurring basis, unless otherwise stated in writing by REDSPIDER. REDSPIDER reserves the right to bill your credit card or billing information on file with us. REDSPIDER provides a 10 day grace period from the time the invoice is generated and when it must be paid. Any invoice that is outstanding for 10 days and not paid will result in a $10 late fee and/or an account suspension until account balance has been paid in full. The $10 late fee is applied in addition to whatever else is owed to REDSPIDER for services rendered. Access to the account will not be restored until payment has been received.It is the customer’s responsibility to notify our sales team via email at support@hostingsys.org after paying for a domain renewal and to ensure the email is received and acted upon. Domain renewal notices and invoices are provided as a courtesy reminder and REDSPIDER cannot be held responsible for failure to renew a domain or failure to notify a customer about a domain’s renewal.Subsequently, domain renewals are billed and renewed 30 days before the renew date. It is the customer’s responsibility to notify our sales team via email at support@hostingsys.org for any domain registration cancellation. No refunds can be given, once a domain is renewed. All domain registrations, and renewals are final.Invoices that have been paid more than once with multiple Paypal Subscriptions can only be added as credit towards the account and cannot be refunded via Paypal. If you require assistance with this provision, please contact support@hostingsys.org

REDSPIDER reserves the right to change the monthly payment amount and any other charges at anytime.

  • Backups and Data Loss
    Your use of this service is at your sole risk. Our backup service runs once a week, overwrites any of our previous backups made, and only one week of backups are kept. This service is provided to you as a courtesy. REDSPIDER is not responsible for files and/or data residing on your account. You agree to take full responsibility for files and data transferred and to maintain all appropriate backup of files and data stored on REDSPIDER servers.
  • Cancellations and Refunds
    REDSPIDER reserves the right to cancel, suspend, or otherwise restrict access to the account at any time with or without notice.Exchange rate fluctuations for international payments are constant and unavoidable. All refunds are processed in USD/AED, and will reflect the exchange rate in effect on the date of the refund. All refunds are subject to this fluctuation and REDSPIDER is not responsible for any change in exchange rates between time of payment and time of refund.
  • Shared Hosting Servers
    1. Resource Usage
      User may not usage 25% or more of system resources for longer then 90 seconds. There are numerous activities that could cause such problems; these include: CGI scripts, FTP, PHP, HTTP, etc. 2) Run stand-alone, unattended server-side processes at any point in time on the server. This includes any and all daemons, such as IRCD. 3) Run any type of web spider or indexer (including Google Cash / AdSpy) on shared servers. 4) Run any software that interfaces with an IRC (Internet Relay Chat) network. 5) Run any bit torrent application, tracker, or client. You may link to legal torrents off-site, but may not host or store them on our shared servers. 6) Participate in any file-sharing/peer-to-peer activities 7) Run any gaming servers such as counter-strike, half-life, battlefield1942, etc 8) Run cron entries with intervals of less than 15 minutes. 9) Run any MySQL queries longer than 15 seconds. MySQL tables should be indexed appropriately. 10) When using PHP include functions for including a local file, include the local file rather than the URL. Instead of include(“http://yourdomain.com/include.php”) use include(“include.php”) 11) To help reduce usage, do not force html to handle server-side code (like php and shtml). 12) Only use https protocol when necessary; encrypting and decrypting communications is noticeably more CPU-intensive than unencrypted communications.
    2. INODES
      The use of more than 250,000 inodes on any shared account may potentially result in a warning first, and if no action is taken future suspension. Accounts found to be exceeding the 100,000 inode limit will automatically be removed from our backup system to avoid over-usage, however databases will still be backed up. Every file (a webpage, image file, email, etc) on your account uses up 1 inode.Sites that slightly exceed our inode limits are unlikely to be suspended; however, accounts that constantly create and delete large numbers of files on a regular basis, have hundreds of thousands of files, or cause file system damage may be flagged for review and/or suspension. The primary cause of excessive inodes seems to be due to users leaving their catchall address enabled, but never checking their primary account mailbox. Over time, tens of thousands of messages (or more) build up, eventually pushing the account past our inode limit. To disable your default mailbox, login to cPanel and choose “Mail”, then “Default Address”, “Set Default Address”, and then type in: :fail: No such user here.
    3. Backup Limit
      Any shared account using more than 20 gigs of disk space will be removed from our off site weekly backup with the exception of Databases continuing to be backed up. All data will continue to be mirrored to a secondary drive which helps protect against data loss in the event of a drive failure.
  • Bandwidth Usage
    You are allocated a monthly bandwidth allowance. This allowance varies depending on the hosting package you purchase. Should your account pass the allocated amount we reserve the right to suspend the account until the start of the next allocation, suspend the account until more bandwidth is purchased at an additional fee, suspend the account until you upgrade to a higher level of package, terminate the account and/or charge you an additional fee for the overages. Unused transfer in one month cannot be carried over to the next month.
  • Uptime Guarantee
    If your shared / reseller server has a physical downtime that is not within the 99.9% uptime you may receive one month of credit on your account. Approval of the credit is at the discretion of REDSPIDER dependent upon justification provided. Third party monitoring service reports may not be used for justification due to a variety of factors including the monitor’s network capacity/transit availability. The uptime of the server is defined as the reported uptime from the operating system and the Apache Web Server which may differ from the uptime reported by other individual services. To request a credit, please contact support@hostingsys.org with justification. All requests must be made in writing via email. Uptime guarantees only apply to shared / reseller solutions. Dedicated servers are covered by a network guarantee in which the credit is prorated for the amount of time the server is down which is not related to our uptime guarantee.D
  • Indemnification
    Customer agrees that it shall defend, indemnify, save and hold REDSPIDER harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney’s fees asserted against REDSPIDER, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, its agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless REDSPIDER against liabilities arising out of; (1) any injury to person or property caused by any products sold or otherwise distributed in connection with REDSPIDER; (2) any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party; (3) copyright infringement and (4) any defective products sold to customers from REDSPIDER’s server.
  • Disputes
    By using any REDSPIDER services, in case of any dispute of services you are required to submit all requested documents physically in our office and the person who claim ownership should appear in our office personally for some signatures, no photo copy or scan copy will be accepted. in case of exceptional situation letter from court are required to get to your account info.
  • Disclaimer
    REDSPIDER shall not be responsible for any damages your business may suffer. REDSPIDER makes no warranties of any kind, expressed or implied for services we provide.REDSPIDER disclaims any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, no deliveries, wrong delivery, and any and all service interruptions caused by REDSPIDER and its employees.
  • Disclosure to law enforcement
    REDSPIDER may disclose any subscriber information to law enforcement agencies without further consent or notification to the subscriber upon lawful request from such agencies. We will cooperate fully with law enforcement agencies.
  • Changes to the TOS
    REDSPIDER reserves the right to revise its policies at any time without notice.